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Dispatch & Delivery Policy

Dispatch and Delivery Policy

Delivery provider and associated costs within Brisbane (only) are via our delivery partner Passel.

Items are only accepted by Passel subject to these conditions. Passel shall not be bound by any variation to these conditions unless the variation is in writing, signed on behalf of Passel by its duly authorised officer.

Passel may arrange for the storage and carriage of Items by any means and by agents or sub-contractors. Despite any specific instructions given by Pantry 360 as to the mode of carriage of Items, in the exercise of its absolute discretion Passel may carry Items or have them carried or forwarded by any method and with any person which Passel deems fit.
Passel guarantees delivery (within a 15km radius of Newstead) will be made within 3 hours of notification the Item is ready, unless the customer requests an alternative delivery window. In the event Passel is not able to deliver the original Item in good order and condition, a replacement Item will be purchased and delivered by Passel.

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